Warranty, Installation & Support

At Sure Machines Solutions, every machine we sell is backed by engineering expertise and a commitment to keeping your production line running. This page explains your warranty rights, what installation and training we provide, and exactly how to reach us when you need help.

1. Official 6-Month Mechanical Warranty

Every Sure Machines product ships with our Official 6-Month Mechanical Warranty, effective from the date of delivery. This warranty covers defects in materials and workmanship on primary mechanical components under normal operating conditions.

Covered Components

Pneumatic cylinders and pistons
Filling nozzles and nozzle bodies
Stainless steel contact-part assemblies (SS316 / SS304)
Sealing rings and gaskets (factory defect only)
Structural frame and mounting brackets
Drive and actuator components supplied as part of the original machine

What Is Not Covered (Exclusions)

Normal wear-and-tear on consumable parts (seals, O-rings, nozzle tips used beyond expected service life)
Damage caused by improper installation, misuse, or operation outside published specifications
Damage caused by using incompatible fluids, abrasive or corrosive materials, or exceeding rated air-pressure limits
Electrical components, hoses, or fittings not supplied by Sure Machines
Cosmetic damage (scratches, dents) that does not affect machine function
Machines that have been modified, repaired, or disassembled by unauthorized parties
Damage in transit after delivery acceptance

2. How to File a Warranty Claim

Follow these steps to submit a warranty claim. Claims submitted with complete documentation are resolved faster.

Gather required proof:
- Machine model number (e.g., SM-DPF-1000D — found on the product label)
- Your Sure Machines order number or invoice number
- Clear photos of the affected component(s)
- A short video (under 2 minutes) demonstrating the fault, where possible
- A brief written description of when and how the fault occurred
Contact us via any of the channels listed in Section 5 below. Provide all of the above in your first message to avoid delays.
Assessment: Our engineers will review your documentation within 1–3 business days and confirm whether the fault is covered under warranty.
Resolution: Approved claims will be resolved by one or more of the following: remote technical guidance, dispatch of replacement parts, or an on-site service visit (subject to location and availability).

Note on freight and travel costs: For approved warranty claims, Sure Machines will cover the cost of replacement parts. Freight charges for returning a defective unit or shipping replacement parts, and any travel costs for on-site visits beyond a reasonable service radius, are the responsibility of the buyer unless otherwise agreed in writing.

3. Installation Scope

Sure Machines offers installation support to help you get your machine running correctly from day one.

Remote installation guidance: Included with every purchase. Our engineers will walk you through machine assembly, air-compressor connection, pressure calibration, and initial test runs via phone or video call.
On-site installation: Available on request. On-site visits are subject to technician availability and location. Travel and logistics costs are quoted separately and are the buyer's responsibility unless a prior written agreement states otherwise.
Site requirements: The buyer is responsible for providing a suitable workspace, correct compressed-air supply (0.6–0.8 MPa, ≥ 600 L/min), stable power, and any required safety infrastructure before installation begins.

4. Training

Proper operator training improves productivity, filling accuracy, and machine lifespan. Sure Machines provides:

Basic operator training (remote): Included with every purchase. Covers machine startup and shutdown, volume adjustment, nozzle cleaning, and routine maintenance checks.
Advanced production training (on-site): Available on request for teams running multiple shifts or high-viscosity products. This is a paid service — contact us for a quote.
Training materials (quick-start guide and maintenance checklist) are supplied with the machine.

5. Support Contacts & Response Channels

Our technical support team is available during business hours. Please choose the channel that works best for you:

Phone / WhatsApp: 08082284480 — fastest response for urgent production issues
In-store chat: Use the chat widget on our website for non-urgent questions and parts inquiries
Email / Contact form: For detailed warranty claims or to send photos and video evidence

When contacting support, always have your machine model, order number, and a description of the issue ready to share. This allows us to route your case to the right engineer immediately.

6. Spare Parts Availability

Sure Machines stocks genuine replacement parts including gaskets, sealing rings, nozzles, and cylinders to minimize your downtime. Contact us with your machine model number to check availability and pricing.

This warranty policy applies to all Sure Machines Solutions products purchased directly from suremachinessolutions.com or through an authorized Sure Machines representative. Sure Machines Solutions reserves the right to update these terms. The version in effect at the time of purchase applies to your order.